Guests · Terms

How to book and terms

What you need to know before booking one of our homes: the ways to book, how to pay, what happens if you need to cancel. Written here, up front, so there are no surprises later.

Three ways to book

Airbnb

You book and pay on the platform. Airbnb’s cancellation terms apply, and you see them in the listing before paying.

Booking.com

You book on the platform and its terms apply, as shown in the listing before you confirm.

Directly with us

Message us on WhatsApp or send the request from the property page. No platform fees, and the terms are the ones written on this page.

Booking direct, step by step

  1. 1

    Send us your request

    Your dates, how many of you and the home you like, on WhatsApp or through the form on the property page. We reply within 24 hours.

  2. 2

    We confirm in writing

    Home, dates, nights and total price, in one message. It is not an instant booking: until we confirm, there is nothing to pay.

  3. 3

    You pay by bank transfer

    30% on confirmation and the rest 14 days before arrival. If you arrive in less than 14 days, a single transfer for the whole amount. The account belongs to the owner of the home and we write it in the confirmation.

  4. 4

    You register your guests

    Italian law requires the ID documents of every guest before arrival. We send you a secure link: it takes a few minutes.

  5. 5

    You get the house guide

    How to get in, the WiFi where there is one, parking, beaches, where to eat and the extra services we can arrange.

  6. 6

    On arrival day, the code

    On the morning of your arrival, once registration is done, we send you the entry code. Check-in from 15:00, self-service.

The terms in short

These apply to direct bookings. If you book on Airbnb or Booking, payment and cancellation follow the platform’s rules; times, documents and house rules are the same.

Check-in and check-out
Check-in from 15:00, self-service with the code. Check-out by 10:00. If you need a different time just ask: where the cleaning schedule allows, we accommodate you.
Price
The amount in the confirmation is the total for your stay. Only the tourist tax and any extra services you ask for are separate.
Payment
Bank transfer to the home owner’s account: 30% on confirmation, balance 14 days before arrival. No cards and no payment links.
Cancellation
Free up to 14 days before arrival: we refund everything you paid. After that there is no refund, but if we manage to rent the same nights again we refund the part we re-let.
Security deposit
None. We do not ask for a deposit and we never place a hold on your card. What happens if something breaks is set out in the Domus guarantee.
Tourist tax
It is a municipal tax and is not included in the price. In Lecce, where our homes are, it is €2.50 per person per night from April to October and €1.50 from November to March, for a maximum of 7 nights. Children under 12 are exempt. The exact amount, and how to pay it, is in the confirmation.
Documents
We need the ID documents of every guest before arrival, because the law requires it. Without registration we cannot send you the entry code.
Guests
Only the people named in the booking stay in the home, up to the maximum shown on the property page.
Pets
Some homes accept them on request, with the supplement shown on the property page. Message us before booking.

And during your stay?

We reply within an hour from 8:00 to 22:00, we fix what does not work within 24 hours and we never ask for a deposit. It is all written in the Domus guarantee.

Read the Domus guarantee

Frequently asked questions

Before you book

Yes. Message us on WhatsApp with your dates or use the form on the property page: we confirm availability and price in writing and you pay by bank transfer. No platform fees.

Because the rent for a holiday home belongs to its owner: the payment goes straight to them, and we handle everything else. The exact account, with the holder’s name, is written in your confirmation.

If you book direct, cancellation is free up to 14 days before arrival and we refund everything you paid. After that there is no refund, but if we re-let the same nights we refund the part we re-let. On Airbnb and Booking the platform’s terms apply.

No. We do not ask for a deposit and we never place a hold on your card. If something breaks during your stay, just tell us: normal wear and tear is not on you, and for real damage we talk it through with you before asking you for anything.

No, it is a municipal tax paid separately. In Lecce it is €2.50 per person per night from April to October and €1.50 from November to March, for a maximum of 7 nights; children under 12 are exempt. If you book on Airbnb it is already included in your payment.

Got your dates? Message us

We tell you which home is free and at what price, and we send you the confirmation in writing.